---
title: Twilio/SMS/WhatsApp Integration with FluentBooking
description: "[Twilio](https://www.twilio.com/en-us) is a powerful communication platform that allows messaging and other communication methods into their systems and applications. FluentBooking integrates with Twilio to send notifications via SMS/WhatsApp for booking events. This guide explains how to integrate Twilio with FluentBooking to send…"
url: "https://fluentbooking.com/docs/twilio-integration-with-fluentbooking/"
updated: "2023-10-30"
category: Integrations
---

# Twilio/SMS/WhatsApp Integration with FluentBooking

[Twilio](https://www.twilio.com/en-us) is a powerful communication platform that allows messaging and other communication methods into their systems and applications. FluentBooking integrates with Twilio to send notifications via SMS/WhatsApp for booking events.

This guide explains how to integrate Twilio with FluentBooking to send event notifications via SMS and WhatsApp.

## **Configure FluentBooking Integration with Twilio**/SMS

To begin integrating Twilio with FluentBooking, follow these steps:

Start by navigating to the FluentBooking **Settings** and look for the **SMS** **by Twilio** where you can configure Twilio integration.

![](https://fluentbooking.com/wp-content/uploads/2023/10/new-1.png)

## **Retrieve Twilio Credentials **

To obtain the necessary credentials from Twilio, go to your [Twilio account](https://www.twilio.com/login).

On your Twilio account's homepage, you will find the Twilio Number and the credentials you need. Copy the following information from the **Account Info** section: **Account SID**, **Auth Token**, and **My Twilio phone number**.

![](https://fluentbooking.com/wp-content/uploads/2023/10/1-4.png)

Paste the copied credentials into the designated fields on the FluentBooking Twilio configuration page. Afterward, click the **Save Settings** button to store this information.

![](https://fluentbooking.com/wp-content/uploads/2023/10/New-2.png)

## **Setting Up WhatsApp Sandbox for FluentBooking**

To receive notifications via WhatsApp you have set up WhatsApp sandbox in Twilio. Follow the below steps to complete the process.

### **Connect to Sandbox**

In the left-hand sidebar of the Twilio Console, click on **Messaging**. Select **Send a WhatsApp Message** to access the WhatsApp Sandbox setup.

Twilio will provide you with a **WhatsApp number and a code**. These are necessary for sandbox activation.

![](https://fluentbooking.com/wp-content/uploads/2023/10/1-6.png)

Create a new contact on your personal WhatsApp account using the provided WhatsApp number and send the code you got from Twilio.

![](https://fluentbooking.com/wp-content/uploads/2023/10/2-6.png)

### **Business Initiated Message **

Now you can send your business template notification message to your WhatsApp number here. 

![](https://fluentbooking.com/wp-content/uploads/2023/10/3-7.png)

### **User-Initiated Conversation**

In this step, reply to the notification from Twilio, which will appear as another **Message** notification in the Twilio WhatsApp Sandbox.

![](https://fluentbooking.com/wp-content/uploads/2023/10/4-5.png)

### **Wrapping Up**

Once you have completed the previous steps, click **Next step**. You will be guided to a completion page, confirming that the configuration of your WhatsApp Sandbox is done.

![](https://fluentbooking.com/wp-content/uploads/2023/10/5-3.png)

By following these steps, you will have successfully set up the WhatsApp Sandbox.

## **Setting Up SMS Notifications via Twilio**

Now that you have integrated Twilio, you can set up SMS/WhatsApp notifications for your events. Visit the FluentBooking **Dashboard** and go to the **Calendars**.

You have the flexibility to change the SMS/WhatsApp notification settings for existing bookings or create new event types.

![](https://fluentbooking.com/wp-content/uploads/2023/10/3-6.png)

You can personalize your SMS/WhatsApp notifications by specifying when to send them and editing the content.

![](https://fluentbooking.com/wp-content/uploads/2023/10/4-4.png)

If desired, you can select the default **Host Number**or you can give a **Custom Number** to receive notifications and create custom SMS messages. Also, you can include various shortcodes for additional customization, click on the three-dot button to get the shortcodes. Select the **Send**option that you want to receive notification via SMS or WhatsApp and then click the **Save SMS** button.

![](https://fluentbooking.com/wp-content/uploads/2023/10/new-3-1.png)

With these simple steps, you've successfully integrated Twilio into FluentBooking and configured SMS/WhatsApp notifications for your events. If you have any further questions or need assistance with Twilio Integration, please don't hesitate to [contact us](https://wpmanageninja.com/account/dashboard/).