Set Email Notifications for a Booking

FluentBooking allows you to send automatic email notifications for various actions like booking confirmation, reminders, rescheduling, and cancellations. This notification will be received via email.

In this guide, you’ll learn how to easily set up these email notification settings for each of your booking events.

If you want to manage notifications for all bookings, check out the Global Email Settings in our full documentation.

Set up Email Notification #

Go to your FluentBooking dashboard. From the top navigation bar, click on Calendars. This section shows all your hosts and booking events. Next, find the booking event you want to update.

Once you’ve found it, click the Edit button next to it to open the settings and customize your email notifications.

A new page will appear. Next, click on the Email Notification section from the left side bar.

Here, you will find some default notification templates already set up for you. Some notifications are meant for the ‘Organizer’ and some for the ‘Attendee’. You can easily turn on or off the notifications you’d like to receive or send.

Customization Notification Settings #

Want to add a personal touch to your notifications? Click the Edit icon, and a pop-up will appear, allowing you to customize the email’s subject and content.

A. Subject: Type the subject of your email. Our notification editor comes with a bunch of shortcodes that will allow you to get all the information related to the booking. Just click on the three-dot icon to insert shortcodes as needed.

These shortcodes will come in four categories:

1. Attendee Data: It will contain the Attendee’s data, such as name, email, timezone, notes, etc.
2. Booking Data: It will contain all the booking-related data such as event name, description, event time and timezone, location, etc.
3. Host Data: It will contain host information such as name, email, and timezone.
4. Others: It will contain all the other relevant data of the events.
5. Payment Data: It will contain all the payment related data of the events.

B. Email Body: Write your message in the email body. You can also use shortcodes here to personalize the content.

C. Timing: Choose when the email should be sent. You can schedule reminders before the event. To add more than one reminder, click the Add Another Reminder button. If you want to delete any reminder, just click on the Cross icon.

D. Status: Make sure to turn on the notification so the email will be sent.

Once everything is set up, click the Save Email button to save your email notification.

Customize Other Notification Settings #

You can set and customize the questions for booking cancellations and reschedules here.

These questions let you ask your users why they are canceling or rescheduling their booking, helping you better understand their reasons.

A. Subject: Write the subject line for your email.

B. Email Body: Add your message in the email body. You can personalize it as needed.

C. Additional Recipients: If you want to send this email to more people, just add multiple email addresses here.

D. Status: Make sure to turn on the notification so the email gets sent.

Once everything looks good, click the Save Email button to save your changes.

You’re now all set to enjoy FluentBooking’s notification features.  Furthermore, you can edit the templates as per your needs, and the changes will reflect only on your particular events.

If you have any questions or need assistance, feel free to get in touch with us.